Privacy Policy

 Privacy Policy Last updated: 9 March 2026

 This Privacy Policy explains how Southend City Pest Control Ltd ("we", "us", "our") collects, uses, stores and shares personal data when you use our website:  https://southendcitypestcontrol.co.uk  (the “Website”), contact us, or use our services.1) Who we are Controller: Southend City Pest Control Ltd Email:  admin@southendcitypestcontrol.co.uk  Phone: 01702 668 7692) The personal data we collect Depending on how you interact with us, we may collect:

• Identity and contact details: name, address, email address, phone number.
• Service information: details about your pest issue, property type, access notes, photos you choose to share, and appointment preferences.
• Payment and invoicing information: invoice details and payment status (we do not intentionally collect full card details via the Website unless you provide them to us directly).
• Communications: messages you send to us by phone, email, forms, or social media.
• Technical data: IP address, browser type, device information, pages visited, and approximate location (from IP).

3) How we collect your data We collect personal data when you:

• Submit an enquiry via the Website.
• Call, email, or message us.
• Book a visit or request a quotation.
• Use our Website (via cookies and similar technologies).

4) Our lawful bases for processing Under UK GDPR, we rely on the following lawful bases:

• Contract: to provide quotations, bookings, treatments, proofing works, and related services.
• Legitimate interests: to respond to enquiries, run and improve our business, prevent fraud, and keep our systems secure.
• Legal obligation: to comply with legal and regulatory requirements (for example, tax and accounting rules).
• Consent: where required for cookies/analytics and for marketing messages (you can withdraw consent at any time).

5) How we use your personal data We use your data to:

• Provide quotes, book appointments, and deliver pest control/proofing/clearance services.
• Communicate with you about your enquiry, appointment, or service.
• Issue invoices, take payment, and manage accounts.
• Maintain records of work completed and any follow-up visits.
• Improve our Website, services, and customer experience.
• Send service updates and, where permitted, marketing communications.

6) Marketing We may contact you with service updates or offers by email, phone, SMS, or post where permitted by law.

• You can opt out at any time by using the unsubscribe link (where available) or by contacting us at  admin@southendcitypestcontrol.co.uk .
• We do not sell your personal data to third parties.

7) Cookies and analytics Our Website may use cookies and similar technologies to:

• Make the Website work properly.
• Understand how visitors use the Website.
• Improve performance and content.

You can control cookies through your browser settings. If we use non-essential cookies (such as analytics/marketing cookies), we will ask for your consent where required.

8) Who we share your data with We may share personal data with trusted third parties where necessary, including:

• Service providers and subcontractors who help us deliver services (for example, additional technicians during peak periods).
• IT and website providers (hosting, security, email, and analytics).
• Payment and accounting providers to process payments and manage invoices.
• Professional advisers such as accountants, insurers, and legal advisers.
• Regulators and authorities where required by law.

We only share what is necessary and require appropriate confidentiality and security.

9) International transfers We aim to keep your data within the UK. If any of our service providers transfer personal data outside the UK, we will ensure appropriate safeguards are in place (such as UK adequacy regulations or approved contractual protections).

10) How long we keep your data We keep personal data only for as long as necessary for the purposes described above, including:

• To provide services and manage our relationship with you.
• To meet legal, tax, and insurance requirements.
• To handle complaints, disputes, or claims.

Retention periods vary depending on the type of data and why we hold it.

11) Your data protection rights You have rights under data protection law, including:

1. The right to access your personal data.
2. The right to rectification (correct inaccurate data).
3. The right to erasure (delete data in certain circumstances).
4. The right to restrict processing.
5. The right to data portability.
6. The right to object to processing (including direct marketing).
7. The right to withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at  admin@southendcitypestcontrol.co.uk .

12) Security We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

13) Third-party links Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

14) Complaints If you have concerns about how we use your data, please contact us first and we will try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO):

• Website:  https://ico.org.uk 
• Phone: 0303 123 1113

15) Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.